Terms & conditions


The owner of the motal.fi online store (hereinafter – “the Online store”) is OY OSAD24 (registration code – 12530430) at Liimi 1, 10621 Tallinn.

The validity of the contract of sale, information about goods and prices

The terms of sale shall apply to the buyer of the goods in the Online store

The prices of the goods sold in the Online store shall be indicated next to the goods. The delivery fee shall be added to the price.

The amount of the payment for the delivery of the goods shall depend on the buyer’s location and the delivery method. The delivery fee shall be displayed when an order is placed.

Information about the goods shall be displayed in the Online store right next to the goods.

Order placement:

To order goods, add the chosen item to the shopping cart. To place an order, enter the required data and choose the appropriate delivery method. Subsequently, the payment amount that can be entered by clicking on the link at the bank’s website or in any other convenient way is shown on the screen.

The Agreement shall enter into force from the moment of depositing the payment amount to the current account of the Online store.

If the ordered goods cannot be delivered due to the absence of the goods in stock or for any other reason, the buyer shall be notified as soon as possible, and the amount paid (including the cost of delivery) shall be immediately returned, but the refund may take place not later than 14 days from the date the notification was sent.


The goods shall be delivered to the following countries: Finland and other countries.

In exceptional cases, the Online store may deliver the goods within 45 calendar days.

The buyer shall be liable for paying the cost of delivery. The relevant price information shall be shown next to the delivery method.

Usually, shipments within Finland shall reach the destination specified by the buyer within 3-7 business days from the contract of sale effective date. Delivery outside of Finland shall take place within 7-21 calendar days.

Right to a refund:

When the order is delivered, the buyer may terminate the contract concluded in the Online store within 14 days [depending on the category of the goods, the buyer may have no right to a refund; in this case, a list of relevant goods and services that shall also meet the conditions listed in clause 4 of Article 53 of the Law of the Russian Federation shall be drawn up].

The right to a refund shall not apply when the buyer is a legal entity.

So, the 14-day right to a refund would be exercised, the ordered goods shall not be used in any other way, except when it is required to verify the set, properties, and serviceability of the goods just as it is allowed to test the goods in a regular store. If the goods were used not to verify its set, properties, and serviceability, or if it shows signs of use or wears, the Online store may reduce the payment amount to be refunded according to the reduction in the cost of the goods.

So, the goods could be returned, a statement of refusal to purchase the goods should be drawn up in the form that can be found in a refusal statement, and it must be sent to info@motal.fi no later than 14 days from the date of delivery of the goods.

The buyer shall be liable for paying the cost of returning the goods. The exception is when the item to be returned does not match the order (for example, the goods are wrong or defective).

The buyer shall return the goods within 14 days after applying or provide a certificate of transfer of the goods to its deliverer within the above-mentioned period.

Upon receipt of the returned product, the Online store immediately, but not later than after 14 days, shall return all the costs incurred by the buyer under the contract.

The Online store can refuse to refund payments until the item that is the subject of the contract is returned, or until the buyer provides proof that the item was sent back, whichever happens first.

If the buyer chooses a delivery method that is different from the cheapest standard delivery method, the Online store shall not be obliged to return the cost exceeding the cost of the standard delivery method to the customer. The Online store may cancel the sale transaction and demand that the buyer returns the goods if the Online store mistakenly indicated a price that is significantly lower than the market price of the goods.

Payment terms and privacy:

Our company shall transfer the necessary personal data to Maksekeskus AS so the payments are made

All prices are in EURO


  • Balti Autoosad AS
  • Vannetukku OY
Defective goods:

Under the contractual terms, the Online store shall be liable for non-compliance or defects of the goods sold to the buyer, which already existed during their transfer or were discovered within two years from the date of transfer of the goods to the buyer. Within the first six months from the date of transfer of the item to the buyer, it is assumed that the item was already defective during its transfer. The Online store shall be liable for refuting the relevant assumption.

If a defect is found, the buyer may contact the Online store no later than within two months by sending an e-mail to info@motal.fi or by calling +358 30 6230366

The Online store shall not be liable for defects that occurred when the goods have already been transferred to the buyer.

If the item that was purchased in the Online store has defects the Online store is responsible for, the Online store shall repair or replace the defective item. If the item cannot be repaired or replaced, the Online store shall return all the costs incurred under the sale contract to the buyer.

The Online store shall respond to the complaint submitted by the customer in writing or in a form allowing to reproduce it within 15 days in writing.

Direct sales and personal data processing:

The online store shall use the personal data provided by the buyer (including name, phone number, address, e-mail, bank details) only when processing the order and sending the goods to the buyer. The Online store shall provide personal data to the carrier to deliver the goods.

The Online store shall send a newsletter or promotional offers to buyers by email only if buyers expressed such a wish by entering their email on the website, and expressed a wish to receive a direct newsletter.

The Buyer may refuse promotional offers and newsletters at any time by notifying us by email or by following the instructions provided in the promotional offer email.

Dispute resolution:

If the buyer has any complaints about the Online store, they shall be reported to info@motal.fi or +358 30 6230366

If the buyer and the Online store cannot resolve the dispute by agreement, the buyer can apply to the Consumer dispute commission. For the production terms and to apply, see here. The Consumer dispute commission shall be liable for the resolution of the disputes arising from the contract concluded between the buyer and the Online store. The commission shall handle the buyer’s complaint free of charge.

The buyer can apply on the EU consumer dispute platform.